Patona Digital Pty Ltd (ABN 92 654 805 437) trading as teamified ("teamified", "we", "us", "our")
Last updated: 20 October 2026
Version 1.0
1. Availability.
teamified targets Monthly Uptime of 99.5% for the Self-Serve Platform, excluding: scheduled maintenance notified at least 48 hours in advance and performed outside AEST business hours where practicable; emergency maintenance; and unavailability caused by factors outside teamified's reasonable control, the CLIENT's systems, or third-party services not managed by teamified.
2. Support.
Support is available 9:00am to 5:00pm AEST on business days via the support channels notified by teamified. Target response times: Severity 1 (platform unavailable or a security incident) - 4 business hours; Severity 2 (material feature unavailable, no workaround) - 1 business day; Severity 3 (minor fault or query) - 4 business days.
3. Measurement.
Monthly Uptime is measured by teamified's monitoring systems, whose records are conclusive absent manifest error.