Overview of Outsource Learning Management System (LMS) Administrators Job Description

Outsourcing Learning Management System (LMS) Administrators offers companies a strategic way to manage their e-learning platforms efficiently without the overhead of in-house staff. An LMS Administrator is responsible for maintaining the learning platform, ensuring smooth operation, and supporting users. When outsourcing this role, businesses gain access to specialised skills and experience that might be costly or time-consuming to develop internally.

A well-defined job description for an outsourced LMS Administrator should clearly outline responsibilities such as platform configuration, user management, content uploading, and troubleshooting. It’s essential to specify the software and tools the administrator will work with, such as Moodle, Blackboard, or TalentLMS, to ensure alignment with your organisation’s technology stack. This clarity helps set expectations and facilitates smoother collaboration between your company and the outsourced talent.

Comparing in-house versus outsourced LMS Administrator roles, outsourcing often reduces hiring and training costs. In-house employees require onboarding, ongoing training, and benefits, whereas outsourced professionals come ready with expertise and can scale their involvement based on project needs. This flexibility makes outsourcing an attractive option for companies aiming to optimise learning management without compromising quality.

Main Duties and Daily Tasks of a Learning Management System (LMS) Administrator

The core duties of an LMS Administrator revolve around managing the learning platform to ensure it meets organisational training goals. Daily tasks typically include user account management, such as creating and deactivating accounts, assigning courses, and monitoring user progress. Administrators also upload and organise course content, ensuring materials are current and accessible.

Technical troubleshooting is another critical responsibility. LMS Administrators address platform issues, liaise with software vendors when necessary, and perform routine system updates to maintain optimal performance. They also generate reports on learner engagement and course completion rates, providing valuable insights to training managers and executives.

Outsourced LMS Administrators often bring additional value by offering expertise in integrating the LMS with other business systems like HR software or CRM platforms. This integration streamlines workflows and enhances data accuracy across departments. Clear communication and regular updates between the outsourced administrator and your internal team are vital to maintaining alignment and achieving training objectives.

Required Education and Certifications for Learning Management System (LMS) Administrators

Effective LMS Administrators typically hold a background in information technology, education technology, or instructional design. A bachelor’s degree in these fields is common, but practical experience with LMS platforms often weighs heavily in hiring decisions. For outsourced roles, demonstrated proficiency with specific LMS software is crucial.

Certifications can further validate an administrator’s expertise. Popular credentials include the Certified Professional in Learning and Performance (CPLP) and vendor-specific certifications like Moodle Certified Administrator. These certifications confirm knowledge of best practices in LMS management, system configuration, and user support.

When outsourcing, companies should prioritise candidates with both relevant education and certifications, alongside proven experience managing similar platforms. This combination ensures the outsourced LMS Administrator can hit the ground running, reducing the need for extensive training and accelerating the return on investment.

Performance Metrics for Measuring Learning Management System (LMS) Administrators Success

Measuring the success of an LMS Administrator involves tracking key performance indicators (KPIs) that reflect system efficiency and user satisfaction. Common metrics include system uptime, which indicates the reliability of the LMS, and user adoption rates, showing how effectively learners engage with the platform.

Course completion rates and learner progress tracking provide insight into the administrator’s ability to maintain an accessible and motivating learning environment. Additionally, the speed and effectiveness of issue resolution highlight the administrator’s responsiveness and technical competence.

For outsourced LMS Administrators, it’s important to establish clear service level agreements (SLAs) that define expected performance standards. Regular reporting and review meetings help ensure the outsourced talent meets or exceeds these benchmarks, delivering value that justifies the cost savings compared to in-house staffing.

Learn how to save up to 70% by outsourcing versus local hiring costs – plus, get a free expert assessment to maximise your strategy!

Whether you're looking to scale your team with skilled remote Learning Management System (LMS) Administrators or simply explore offshore hiring options, we got you covered. Download your free guide now.