Outsource the best Multilingual Customer Support Agents, anywhere with Teamified

1-3 years exp.

• Handles basic customer enquiries across email, chat, or phone.
• Translates messages accurately while maintaining tone and clarity.
• Follows scripts and escalation procedures while working within SLAs.
• Demonstrates cultural awareness in communication and tone.
• Updates multilingual knowledge base and FAQs.
• Works across time zones and teams to resolve customer issues.

3-5 years exp.

• Manages escalations and complex enquiries with minimal supervision.
• Customises support across regions and adapts tone per market.
• Trains new multilingual agents and ensures language quality standards.
• Collaborates with local customer experience teams.
• Creates or reviews translations for support content and templates.
• Analyses customer issues by language segment to improve service.

5-7 years exp.

• Leads distributed support teams across geographies and languages.
• Implements quality assurance, localisation strategies, and workflows.
• Collaborates with senior leadership on global support strategies.
• Optimises hiring, training, and technology for multilingual coverage.
• Establishes service standards and feedback loops per region.
• Aligns language-based insights with broader CX and growth goals.