Outsource the best email support agents, anywhere with Teamified

1-3 years exp.

• Responds promptly to queries using approved templates and policies.
• Manages email queues and ensures timely follow-ups.
• Understands product and service details to provide accurate responses.
• Keeps detailed records of correspondence and customer concerns.
• Works with other departments to resolve issues that require escalation.
• Maintains tone and professionalism in all written communication.

3-5 years exp.

• Customises email responses to suit customer context and sentiment.
• Tracks trends in support queries and flags recurring issues.
• Creates or updates email templates for improved accuracy and tone.
• Supports ticketing system setup and workflow improvements.
• Trains junior agents in written communication and efficiency tools.
• Collaborates with teams to close feedback loops and improve service delivery.

5-7 years exp.

• Develops best practices for tone, grammar, and response effectiveness.
• Implements systems for queue management, automation, and reporting.
• Analyses response metrics and customer satisfaction ratings.
• Drives strategic improvements in asynchronous communication.
• Oversees content quality across support materials and email channels.
• Mentors team leads and creates scalable training programs for support writing.