Outsource the best Live Chat Agents, anywhere with Teamified

1-3 years exp.

• Responds quickly and clearly to multiple concurrent customer conversations.
• Assists customers with product queries, troubleshooting, and order updates.
• Uses templates while personalising responses for clarity and empathy.
• Escalates issues appropriately and follows up on unresolved cases.
• Familiar with basic reporting tools and CRM integrations.
• Consistently meets chat response time and customer satisfaction targets.

3-5 years exp.

• Proactively engages users to improve conversions and customer retention.
• Provides solutions to complex queries across products and services.
• Mentors junior agents and refines chat workflows for efficiency.
• Contributes to knowledge base development and training materials.
• Analyses chat logs for insights on customer behaviour and process gaps.
• Collaborates with other departments to resolve cross-functional issues.

5-7 years exp.

• Designs chat strategies aligned with service standards and KPIs.
• Implements automation, chatbot flows, and escalation logic.
• Conducts quality assurance, coaching, and performance reviews.
• Leverages analytics to improve response time and satisfaction scores.
• Drives integration of chat support into omnichannel CX strategies.
• Works with senior leadership to align customer service with business goals.