Outsource The Best IT Support Specialists, Anywhere With Teamified

1-3 years exp.

• Basic understanding of computer hardware, operating systems (Windows, macOS, Linux), and software applications
• Proficiency in troubleshooting common IT issues such as network connectivity, software installations, and basic printer or hardware malfunctions
• Familiarity with ticketing systems (e.g., Zendesk, Jira) to log, track, and resolve incidents
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) and ability to configure routers, switches, and basic network troubleshooting
• Strong communication skills to assist users via phone, email, or in-person with technical support issues

3-5 years exp.

• Strong proficiency in diagnosing and resolving hardware, software, and networking issues in a Windows, macOS, and Linux environment
• Ability to manage Active Directory (user accounts, groups, permissions) and troubleshoot enterprise-level IT infrastructure
• Experience with remote desktop tools (e.g., TeamViewer, AnyDesk) and troubleshooting remote access issues
• Knowledge of cloud platforms (e.g., Microsoft 365, Google Workspace) and the ability to support cloud-based applications and services
• Proficiency in scripting (PowerShell, Bash) to automate repetitive tasks and streamline IT support processes
• Strong understanding of cybersecurity principles, including malware removal, antivirus management, and ensuring compliance with security policies
• Ability to provide second-level support, escalating complex issues to senior IT staff when necessary

5-7 years exp.

• Extensive experience in managing and supporting complex IT infrastructures, including on-premise and cloud-based systems
• Expertise in troubleshooting advanced network, server, and enterprise-level software issues
• Proficiency in managing IT service management (ITSM) tools and implementing best practices for incident, problem, and change management
• Strong leadership skills with experience mentoring junior support staff and managing escalations
• Ability to design and implement IT support strategies and improve service delivery processes
• Advanced knowledge of cybersecurity practices, disaster recovery, and business continuity planning
• Experience with virtualization technologies (VMware, Hyper-V) and cloud services (AWS, Azure, Google Cloud)
• Strong project management skills with the ability to oversee IT infrastructure upgrades and migrations
• Excellent communication skills for coordinating with cross-functional teams and managing stakeholder expectations